Shipping policy
Shipping Policy
We want to ensure your order arrives safely and on time.
Processing Time
Orders are typically processed within 1-2 business days. During peak seasons, processing may take up to 3 business days.
Shipping Methods
We offer the following shipping options:
- Standard Shipping: 4-7 business days
Estimated Delivery
Delivery times are estimates and begin from the date of shipping, not the order date. Delivery times are subject to carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available on orders over $60.
International Shipping
International orders may be subject to customs fees and import duties. Delivery times vary by destination.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Contact Us
- In the case your package has not been delivered within the specified time
- The tracking information shows that the package has been delivered but you have not received it
- Your package includes missing/incorrect items or other logistics issues, please contact customer service at customersupport@ekklesia-era.com within 20 days of the payment date so that the aforementioned issues can be addressed. The subject line should read: ORDER ISSUE
Note: Please ensure your shipping address is correct before completing your order. We are not responsible for packages sent to incorrect addresses.